Information disclosure
Privacy Policy
Web site use issues

DHC values the trust that our customers place in us by providing us with their personal information. This Privacy Policy sets out how DHC collects, uses and protects any information that you give DHC. By using this website and/or placing orders with DHC, you are accepting and consenting to the practices described in this Privacy Policy. Please review this policy periodically as it is updated from time to time. This policy was last revised in January 2009.

Privacy Principles
DHC has always been, and will continue to be, committed to maintaining the accuracy, confidentiality and security of your personal information. As part of this commitment, we have adopted the 10 Principles established by the Canadian Standards Association's Model Code for the protection of personal information within this Privacy Policy. These principles form part of the Canada’s Personal Information Protection and Electronic Documents Act (the "Act") and substantially similar provincial laws, which establish rules governing the collection, use and disclosure of personal information by the private sector.

What Information We Collect
When you register and/or shop with us, we ask for your name, telephone number(s), home address, email address and, occasionally in connection with competitions, promotions, prize giveaways or newsletters, we may ask your age or the month and date of your birth. When you make a purchase on our site, we ask for your delivery address, billing address and payment method details. We may also obtain information about your usage of our website and your transaction history to help us improve our service to you. Our collection of your personal information will be limited to what is reasonable and appropriate under the circumstances. Your personal information is kept confidential and secure. You have the right to access your own personal information and to correct any inaccuracies.

If you provide us with the name and address of another individual in connection with our Share & Save program, you represent and warrant that you have all necessary authority and/or have obtained all necessary consents from such individuals to enable us to collect, use and disclose such personal information in accordance with this Privacy Policy.

As used in this policy, "personal information" is information about an identifiable individual other than the name, business address or telephone number of an employee of an organization. Personal information does not include aggregated information that does not allow an individual to be identified. It is entirely your choice whether or not you provide us with your personal information, however, deciding to withhold personal information may restrict or prevent us from serving you with respect to certain products or services.

We do not request that you provide any information that may be considered personal health information. However, in the process of answering your questions or providing you with products and services, you may inadvertently provide us with information that may indicate a health or medical condition (e.g., the condition of your skin). We record and use this information only to help us provide you with better customer service. This information is never shared or disclosed.

How Do We Use Your Personal Information?
All of the information we collect via our website or through email or telephone correspondence with you is used to fulfill your order, notify you about important changes to our website or services, and continuously improve our service. We may use service providers (i.e. credit card processors, package carriers) to assist us with processing your order and, if so, we will provide them only with the information needed to perform these services. We only use service providers with privacy practices that are consistent with ours. By using our website and/or placing an order with DHC, you acknowledge and consent that we may release information about you to them for the purpose of providing the services in question. We are located in the United States and some of our selected third party service providers/business partners may also be located outside of Canada. As a result, you should know that your personal information may be accessible to regulatory authorities in accordance with the laws of other jurisdictions.

We may, from time to time, send you information about our products, details of promotions and special offers via email or post. We give you the option not to be contacted by post or by email regarding special product information or offers. In addition to checking a box on our Checkout Page to opt-out from receiving emails, to opt-out from receiving post and/or email, you can send your request to: DHC, P.O. Box 140, Station A, Toronto, ON M5W 1A2, or call one of our customer service representatives at 1.800.DHC.CARE (342-2273). Please note that you will still receive customer service related communications from us related to your transactions (for example, order confirmations). While we respond to requests and make changes as quickly as possible, some solicitation files may have been created prior to your request (e.g. catalogue distribution lists), so there could be a period of time after the date of your request during which time you may receive additional DHC marketing.

On occasion, we may share your information (but never your email or phone number) with other high-quality companies that may subsequently send you information about their products and services as long as your information is submitted by two or more participating companies. If your information is unique to DHC, it will not be shared. If you do not want us to share your information you may opt out by simply writing to us at: Attention: Do Not Share, DHC, P.O. Box 140, Station A, Toronto, ON M5W 1A2, or by calling one of our customer service representatives at 1.800.DHC.CARE (342-2273).

DHC will keep your personal information only for as long as it is required for our reasonable business and/or legal needs in relation to the consent that has been provided. Your personal information may also be used to create statistics about our business.

Giving Consent
We will only collect, use, and disclose your personal information with your consent, except where otherwise permitted or required by law. New purposes will be identified and new consent will be obtained prior to using personal information that was previously obtained. We do not, as a condition of the supply of a product or service to you, require you to consent to the collection, use, or disclosure of your personal information beyond that information which is required to complete the transaction. By using this website and/or placing orders with DHC, you are accepting and consenting to the practices described in this Privacy Policy. You may contact us as described herein to withdraw your consent to further collection, use and disclosure of your personal information, subject to any legal or contractual restrictions.

Security and Disclosure
How Secure Is My Information?
We have developed an online ordering system that allows you to shop with the knowledge that the personal information you provide us is safe and secure. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software which encrypts information you input. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage, disclosure and destruction of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign out when you finish using a shared computer.

Cookies
A cookie is a file stored on your computer by a website to give you a unique ID. A cookie generated by our website contains only a numeric ID that allows you to retrieve certain information on our site. For example, while on our site if you leave your shopping basket to look for other items, the cookie allows for the storage of the selected items in the basket. Cookies help us provide you with the information you need and make it easier for you to use our site.

Protecting children
DHC takes special care to protect the safety and privacy of children. Our website is a general audience site. We do not permit anyone under the age of 13 to register with us. We also do not send email correspondence to anyone who tells us that they are under the age of 13 without their parent's consent.

Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.

Accuracy of Your Information
To ensure that your information is up-to-date, we encourage you to provide us with updates regarding such information and to inform us of any errors with respect to the personal information we hold. You may update, review or correct your DHC online account information at any time by accessing your password-protected registration via www.dhccare.ca. To update, access or verify any other information, or if you do not have an online account, you may contact one of our customer service representatives at 1.800.DHC.CARE (342-2273) or write to us at DHC, P.O. Box 140, Station A, Toronto, ON M5W 1A2. Ordinarily, we will need specific information from you to verify your identity, before we can provide you with the personal information we hold. We may ask you to put your request for a correction in writing.

Accountability, Questions and Complaints
All DHC personnel are responsible for maintaining and protecting all personal information under their control. DHC has designated a Privacy Officer to oversee the company's compliance with this Privacy Policy. If you have questions, concerns, or complaints about your privacy or personal information, you may contact us at the address listed below or call one of our customer service representatives at 1.800.DHC.CARE (342-2273). We will respond to you as quickly as possible, advise you on the steps being taking to address your concerns and assist you in resolving the situation.

DHC
P.O. Box 140
Station A
Toronto, ON M5W 1A2
Attn: Privacy Officer

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